Office hours are by appointment. Call (402) 488-7400 and ask to schedule an appointment. We will ask the reason you want to see the physician or PA so an appropriate amount of time can be scheduled. Multiple problems require additional time, so list each of them for the receptionist when you call. Usually, it is best to focus on your most important health issues and then schedule a second appointment to discuss additional problems.
Most types of appointments are scheduled by the person who answers your call. In some situations, you will be transferred to a Nurse or Medical Assistant to discuss your needs.
Requests for medical advice will be answered by trained staff members. A physician or PA is consulted whenever necessary. Because the physicians and PA are with patients during the day, the staff will take a message and your call will be returned. Medical treatment by phone is almost never a good substitute for a face-to-face visit. It is our policy not to prescribe antibiotics or other medicines by phone. Most services provided by phone are at no charge. However, there may be a fee for certain non-routine calls.
All patients are asked for payment at the time service is received. If we participate with your health plan, you need only pay your portion of the bill. (An extra billing fee is added when your copayment is not paid on the day of service.) Any fees billed to your account become past due if not paid within 30 days.
If you have laboratory tests in our office or are sent to another facility for tests such as x-rays or ultrasound, the results of the test and the treatment plan will be relayed to you when they are available. This often takes several days. We will promptly phone about anything urgent. If you have not heard from us within two weeks, that is the time to call the office and check on your results.
A staff member will assist you in setting up appointments outside our office. Many insurance plans require prior authorization for these services. Check on this to make sure you will receive full insurance benefits. In most cases, when hospitalization becomes necessary, your primary care physician will be involved in your admission. Occasionally, a hospitalist on the staff of the hospital you use can provide better care and will be called in. We also do not make referrals for abortions.
Lincoln Family Medical Group PC is dedicated to maintaining the privacy of your health information. Rights and responsibilities in this area are governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). In conducting our business, we will create records regarding you and the treatment and services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. You can download a copy of our complete Notice of Privacy Practices and you will receive a copy at your first visit to one of our clinics.
Is you still have questions, perhaps our FAQ page may be of assistance.